Office Policies

Office Policies Are Outlined Below

COVID-19 Policy

Apex Eye Associates follows CDC and NC guidelines. We ensure that each room is sanitized before your visit.

Masks are optional.

Code of Conduct

At Apex Eye, we recognize the privilege and responsibility of caring for patients. We respect the privacy and modesty of all patients. We do not discriminate on the basis of sex, religion, race, disability, age, or sexual orientation. We realize that patients and their visitors are in a setting that can be unfamiliar. Our goal is to guide and work with you on your vision care, and we strive to uphold a warm sense of professionalism. We expect our patients to extend the same courtesy to our team. We reserve the right to discharge any individual that violates the security and well-being of our staff and patients.

Payment and Billing

Payment is required at the time of service. This includes co-pays and/pr deductibles. We accept cash, checks, and major credit cards.

Returned Check Policy: There is a fee for returned checks.

Disability, DMV, FMLA Forms

We will be happy to complete any disability, FMLA, or DMV forms you may require in regards to your vision and eye condition. Please allow about a week for the completion of these forms. There will be a set fee for this service.

No-Shows

We understand that life is hectic and unpredictable. We kindly ask that you notify us as soon as you learn you are unable to come for your appointment. After 2 consecutive “no-shows,” we reserve the right to apply a fee to your account. After 3 consecutive “no-shows” or multiple unexplained “no-shows,” we reserve the right to discharge you from the clinic. We will be respectful of your time and expect the same respect returned to our staff and our patients who may be waiting for availability.

Referrals

Referral In addition to physician referrals, we welcome self-referrals and word-of-mouth referrals.

However, if your insurance plan requires a referral from your primary care provider, you are responsible for obtaining a referral prior to your appointment. If you do not have a referral, your appointment will need to be rescheduled. Alternatively, you can self-pay to be seen.

Notice of Privacy Practices

We will obtain your written authorization for any uses and disclosures of protected health information (PHI).

Treatment, Payment, and Health Care Operations

We may use your PHI to provide your medical care; to bill for our services and to collect payment from you or your insurance company; and for the general operation of our business.

Marketing, Fundraising, and Sale of PHI

We will obtain your prior written authorization before sending you certain marketing communications. We may use or disclose your demographic information to contact you for our fundraising activities, but you have the right to opt out of such communications. We will not sell your health information without your prior written authorization.

Miscellaneous

We may use your PHI as otherwise authorized or required by law for such purposes as:

  • public health reporting and oversight activities

  • judicial, administrative, or law enforcement proceedings

  • complying with workers’ compensation laws

  • communicating with your family or caregivers

  • sending appointment reminders

You Have the Right to:

  • Request certain restrictions on our use and disclosure of your PHI.

  • Request communications from us by specific means or locations.

  • Inspect and copy your medical record.

  • Ask us to correct the information in your medical record.

  • Receive an accounting of disclosures of your PHI by our practice.

  • Be notified in the case of a breach of unsecured PHI.